Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may exchange it ONLY within 10 days of the delivery date. Please see below for more information on our return policy.
Exchange
- We are not responsible for shipping cost when exchanging items.
- All exchanges must be postmarked within 10 days of delivery date.
- All items must be in new & unused condition.
- Must have all original tags and labels.
- No tan or body makeup
- No Snags or Tears
- No make up
- No stains or deodorant marks
- No scented odor
EXCHANGE PROCESS
- Email info@shopcatalena.cominclude in email all of the following:
- Subject Title: Order number
- First & Last name used on your order
- Name of item you are trying to exchange
- Reason
2. After receiving the item you would like to exchange & inspecting the condition of your item, we will contact you through email.Please allow at least
7 days from the receipt of your item to process your exchange.
EXCEPTIONS
- SALE ITEMS ARE FINAL SALE. NO RETURN OR EXCHANGE.
